Refund & Cancellation Policy

Effective Date: August 29, 2026
Last Updated: August 29, 2026

This Refund & Cancellation Policy explains how cancellations, refunds, website transfers, hosting, Website Care, and related services are handled by Salt & Pixel Studio (“Salt & Pixel Studio,” “we,” “us,” or “our”).

The terms that apply to your specific project may also be described in your selected package, proposal, checkout information, invoice, or service agreement. If a specific written agreement contains different terms, that agreement will control for that service.

Cancellation Requests

All cancellation requests must be submitted in writing by email to Salt & Pixel Studio.

Email: [hello@saltandpixelstudio.com](mailto:hello@saltandpixelstudio.com)

Phone calls, text messages, social media messages, and verbal requests do not count as official cancellation requests.

A cancellation is considered received when Salt & Pixel Studio receives the written email request.

Website Project Cancellations

Salt & Pixel Studio websites are custom services that require design, development, configuration, content preparation, integrations, and other project work.

If you cancel a website project before completion, you remain responsible for work already performed and any non-refundable costs incurred on your behalf.

These may include:

  • check Website design and development already completed
  • check Content entry or configuration already performed
  • check Custom development or integration work
  • check Third-party licenses, software, domains, or services purchased for the project
  • check Other project expenses that cannot reasonably be recovered

Any refund that may be available for an incomplete project will depend on the amount paid, the work completed, and any non-refundable costs already incurred.

Completed work and services already provided are not refundable.

Website Care Cancellations

Website Care combines ongoing services that may include website hosting, maintenance, technical support, backups, security updates, WordPress updates, and plugin or theme maintenance.

Website Care plans include an initial 12-month commitment unless a different term is stated in writing.

After the initial 12-month commitment is completed, Website Care continues on a month-to-month basis until canceled.

Cancellation During the Initial 12 Months

If you cancel Website Care during the initial 12-month commitment, cancellation does not automatically convert the website into a self-managed website.

If you would like to retain the website and convert it to self-managed status, you must pay the difference between:

  • check The original Website Care setup price you paid
  • check The current self-managed price for the equivalent website package

Once the applicable conversion amount and any other outstanding balances are paid, arrangements can be made to transfer or convert the website to self-managed status.

Website Care payments already made are not credited toward the self-managed conversion amount.

Those payments covered Website Care services already provided, which may include hosting, maintenance, backups, security updates, technical support, and software maintenance.

Cancellation After the Initial 12 Months

After the initial 12-month commitment has been completed, Website Care becomes month-to-month.

You may cancel Website Care by submitting a written cancellation request by email.

Cancellation will take effect at the end of the current paid billing period unless otherwise agreed in writing.

Monthly Website Care fees that have already been billed are non-refundable.

Self-Managed Websites

A self-managed website is purchased separately from Website Care.

If you own a self-managed website, canceling hosting or another ongoing Salt & Pixel Studio service does not cancel your ownership or right to use the completed website.

However, you are responsible for arranging the services needed to keep the website operating after cancellation.

These may include:

  • check Website hosting
  • check Domain management
  • check WordPress updates
  • check Plugin and theme updates
  • check Security monitoring
  • check Backups
  • check Technical support and troubleshooting

If your self-managed website is hosted by Salt & Pixel Studio, you must arrange alternative hosting or continued hosting before your Salt & Pixel Studio hosting service ends.

Hosting Cancellations

If Salt & Pixel Studio provides hosting for your website, hosting will generally remain available through the end of the current paid hosting period.

Before hosting ends, you are responsible for either:

  • check Arranging continued hosting with Salt & Pixel Studio, if available
  • check Moving the website to another hosting provider

After Salt & Pixel Studio hosting ends:

  • check Website monitoring ends
  • check Plugin and theme updates end
  • check Security updates end
  • check Technical support included with hosting or Website Care ends
  • check Ongoing backup retention is not guaranteed
  • check Hosting services may be suspended or terminated

Websites that remain on Salt & Pixel Studio servers after hosting has ended may eventually be removed.

Refunds

Because Salt & Pixel Studio provides custom services and ongoing technical services, payments for work or services already provided are generally non-refundable.

Non-refundable charges may include:

  • check Completed website design or development work
  • check Website Care already provided
  • check Hosting periods that have already begun
  • check Technical support or maintenance already performed
  • check Third-party purchases or licensing fees
  • check Non-recoverable project expenses

Monthly fees are non-refundable once billed.

Cancellation requests received after a billing period begins will remain active through the end of the current paid billing period unless otherwise agreed in writing.

If Salt & Pixel Studio determines that a refund is appropriate for services that have not yet been performed, the amount may be reduced by work already completed and non-refundable expenses already incurred.

Nothing in this policy limits any refund rights that may be required by applicable law.

Website Transfers

Clients may request a copy or transfer of their website files and database after cancellation when the client is entitled to retain the website.

Before files are released or a transfer is completed:

  • check All outstanding balances must be paid
  • check No unpaid invoices may remain
  • check Any required Website Care conversion amount must be paid

Website migration or transfer assistance may require an additional fee depending on the complexity of the transfer.

Salt & Pixel Studio is not responsible for problems caused by the client’s new hosting provider after the website has been transferred.

This may include hosting configuration issues, server compatibility, performance, security, email, DNS, software compatibility, or other services controlled by the new provider.

Domain Names

If you own your domain name, the domain remains your property after cancellation.

If Salt & Pixel Studio manages a domain on your behalf, transfer arrangements may be made upon request.

Domain transfers may require:

  • check Payment of outstanding balances
  • check Verification of account ownership
  • check Completion of registrar transfer requirements
  • check Payment of any applicable registrar or transfer fees

Salt & Pixel Studio does not control third-party registrar policies, waiting periods, transfer restrictions, or fees.

Third-Party Services

Some websites rely on third-party products and services that are separate from Salt & Pixel Studio.

These may include:

  • check Premium plugins or software
  • check Online ordering systems
  • check POS integrations
  • check Reservation systems
  • check Gift card platforms
  • check Loyalty and rewards programs
  • check Payment processors
  • check Other third-party integrations

After cancellation, these services may:

  • check Require separate billing
  • check Require the client to establish or maintain their own account
  • check Require transfer directly to the client
  • check Stop functioning if the applicable subscription or license expires

Salt & Pixel Studio is not responsible for third-party pricing, service interruptions, account requirements, discontinued features, policy changes, or changes to integration availability.

Content & Backup Retention

Salt & Pixel Studio may retain website backups for a limited period after cancellation.

Backup availability is not guaranteed more than 30 days after cancellation.

Clients who need a copy of their website files or database should request them promptly.

After the retention period, website files, databases, backups, staging copies, or other project data may be permanently deleted from Salt & Pixel Studio systems.

Salt & Pixel Studio is not responsible for restoring information after the applicable backup or retention period has ended.

Outstanding Balances

Website files, website transfers, migrations, domain transfers, or other transfer assistance may be withheld until all amounts owed to Salt & Pixel Studio have been paid.

This includes:

  • check Outstanding invoices
  • check Unpaid hosting or service fees
  • check Approved project charges
  • check Applicable Website Care conversion amounts
  • check Other amounts due under the client’s package or agreement

Reinstatement

If a canceled or suspended website needs to be restored or services restarted, additional charges may apply.

These may include:

  • check Reactivation fees
  • check Website restoration fees
  • check Migration or server configuration fees
  • check Updated hosting or Website Care pricing
  • check Third-party license or software costs

Reinstatement depends on whether usable website files and backups are still available.

Salt & Pixel Studio does not guarantee that a canceled website can be restored after the backup retention period has ended.

Changes to This Policy

Salt & Pixel Studio may update this Refund & Cancellation Policy periodically to reflect changes to our services, pricing structure, technology, or business practices.

When this policy is updated, the “Last Updated” date at the top of this page will be revised.

Changes will apply prospectively unless otherwise agreed in writing or required by law.

Contact Salt & Pixel Studio

If you have questions about this Refund & Cancellation Policy or would like to submit a cancellation request, please contact:

Salt & Pixel Studio Email: [hello@saltandpixelstudio.com](mailto:hello@saltandpixelstudio.com)
Florida, United States

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